Privacy Policy
Publication Date: [5/8/2024]

Who are we and what are our services?

We are Ttakka, officially known as Ttakka Software Design and Programming LLC, registered in Kuwait under commercial registration number 475733. To contact us, please send an email to: hello@ttakka.store.

At Ttakka, we offer a variety of products and services, including:

• Ttakka Cloud Point of Sale: A cloud-based point-of-sale program that includes multiple applications such as a loyalty program, customer display, kitchen display, electronic menu, and table ordering service, along with other applications to be introduced later.

What does this policy cover?

• Data Protection: At Ttakka, we are committed to protecting your personal data and processing it in accordance with applicable laws and regulations. This policy aims to ensure the protection and integrity of your personal data.
• Your Consent: By accepting this policy and providing us with your personal data, you consent to the collection, use, disclosure, and retention of this data in accordance with this policy and in line with the law. If you do not agree to these terms, please do not provide us with your personal data.
• Providing Data: We may not be able to provide our services or respond to your inquiries if you do not provide the required personal data, unless it is stated that providing personal data is optional.

What personal data do we collect and how do we collect it?

• Information Provided: We collect information that you provide when using our services, such as registering for an account or free trial, or contacting us via email or other means. This includes your name, email, phone number, store name, location and country, and payment information (if requested).
• Additional Data:
  • Commercial Registration Information: Includes registration number, additional documents if necessary, entity name, issuance and expiration dates, type of business activity, place of issuance, and owner and manager names (if requested).
  • Identity Information: Includes identity number, place of issuance, expiration date, and issuance date (if requested).
  • VAT Registration Information: We are not responsible for entering tax data, which is the responsibility of the customer.
  • Session and Meeting Recordings.
  • Sales Reports: Daily, weekly, monthly, and yearly sales reports can be viewed on the merchant's dashboard.
  • Any Additional Information: Any other data you provide to us.
• Usage Data: Includes information about how you use our services, such as browsing frequency and duration.
• Device Information: Includes data about the device you use, such as device model, operating system, and other technical information.
• Your Opinions: Information you share to evaluate your experiences and satisfaction with our products and services.

Cookies

We use cookies to collect data from your device to improve our services and make them easier to use, such as automatic login and storing preference settings. We also collect website statistics based on your IP address.

Where do we collect your personal data from?

We collect your personal data directly from you through registration on our website or applications, or by contacting us. We also collect data through cookies. We may also collect data when you visit our offices via cameras or from your organization, our external partners, or government entities.

How and why do we use your personal data?

We use your personal data for the following purposes:

• Communicating with you to promote our products and services.
• Responding to your inquiries and complaints.
• Knowing your suggestions for improving any service.
• Integration when linking our products with third parties to provide services to our customers.
• Managing our relationship with you and complying with contractual requirements and conducting internal business purposes.
• Complying with laws and protecting our legal rights.
• Verifying your identity or organization in accordance with anti-money laundering laws.
• Managing subscriptions, billing, and payment.
• Training and customer service.
• Understanding your interests and knowing your country to improve our services.
• Participating in analysis and research.
• Preventing crime and protecting customer data and safety.
• Securing our services and systems.
• Dealing with external partners and regulatory authorities.
• Personalizing content and services.

With whom do we share your personal data?

• Our Employees, Agents, Consultants, and Contractors: We may share your personal data with these individuals or institutions to process your data as described in this privacy policy.
• Banks and Payment Services Providers: When providing payment services, we will share your personal data with banks and payment services providers as necessary to ensure transaction completion.
• Government Authorities: To comply with legal requirements and assist them when necessary.

Your Store Customers' Data

We will collect information from your store's customers who use the loyalty program application for purposes such as registering their membership and communicating with customers to respond to their inquiries and send promotional offers via SMS.

Data to be Collected:

• Name
• Email
• Phone number
• Age
• Gender
• Country

Users will be notified when registering in the application.

Securing and Protecting Your Personal Data

We take the confidentiality and security of your personal data seriously. We take a variety of technical, administrative, and physical measures to protect it from unauthorized disclosure or access. However, we cannot guarantee complete security of data over the internet.

Changes to This Policy

Please note that our privacy practices are subject to periodic review and may change from time to time. Any changes or updates will take effect immediately upon being posted on our website or upon notifying you by email. Therefore, it is advisable to read the policy regularly and accept it with each update. Failure to accept updates means you are not allowed to use our services.

Your Rights

You have certain rights under applicable laws and regulations, including:

• The right to obtain information about the legal basis for collecting your data and its purpose.
• The right to access your personal data and obtain a copy of it.
• The right to request correction, completion, or updating of your personal data.
• The right to request the deletion of your personal data if we no longer need to process it.
• The right to withdraw your consent at any time if we rely on your consent to use your data.

You can exercise these rights by contacting us. We may ask you to provide official documentation to verify your identity when making any of these requests. Please note that exercising these rights may be subject to certain exceptions to protect the rights of others.

Prohibited Activities

Our company is committed to protecting the safety and security of all users of our services, and we strictly prohibit the following activities:

• Sale of Weapons: Selling, distributing, or marketing firearms, ammunition, or any related equipment through our services.
• Sale of Drugs: Selling, marketing, or distributing any narcotics or prohibited substances.
• Sale of Alcohol: Selling, marketing, or distributing alcoholic beverages or any product containing alcohol through our services, in compliance with local laws.
• Sexual Goods Stores: Selling, marketing, or distributing any products or services related to sexual purposes, including pornography or sex toys.
• Adult Content: Posting or sharing any adult, pornographic, or sexually explicit content.
• Engagement in Fraudulent Activities: Engaging in any form of fraud or illegal activities, including but not limited to, identity theft, false claims, money laundering, or financial scams.
• Gambling Activities: Engaging in or promoting gambling activities through our services.
• Sale of Counterfeit Goods: Selling, marketing, or distributing counterfeit goods, including fake products or services.
• Infringement of Intellectual Property Rights: Engaging in any activities that infringe on the intellectual property rights of others, including but not limited to, copyright, trademark, or patent violations.
• Other Unlawful Activities: Engaging in any activities that violate local or international laws, regulations, or standards.

We reserve the right to terminate or suspend any user accounts or services that violate these prohibitions.

Privacy Policy Contact Information

If you have any questions or concerns about our privacy policy, or if you want to exercise any of your rights regarding your personal data, you can contact us at hello@ttakka.store.